Shipping Policy

Shipping Policy

Thank you for your order from Star Shop Center.
Below you will find all important information about our shipping.

Free Shipping

We offer free standard shipping for all orders within Europe – no minimum order value.

Order Processing

  • Order confirmation: After completing your order, you will receive a confirmation by email
  • Processing time: 1–3 business days (Monday to Friday)
  • After shipping, you will receive a shipping confirmation including a tracking number

Shipping & Delivery

  • Shipping time: 6–11 business days
  • Total delivery time: 7–14 business days (incl. processing time)

Order cut-off time:
Orders received before 5:00 PM (CET) are usually processed on the same business day.
Orders received after this time will be processed on the next business day.

Delivery Areas

We currently deliver to the following countries:

Germany

  • Shipping: Standard
  • Cost: Free
  • Delivery time: 7–14 business days

Austria

  • Shipping: Standard
  • Cost: Free
  • Delivery time: 7–14 business days

Europe

  • Shipping: Standard
  • Cost: Free
  • Delivery time: 7–14 business days

Important Notes

  • Public Holidays: Delays may occur on public holidays
  • Address details: Please check your delivery address carefully
  • Incorrect information can lead to delays

Tracking

Once your order has been shipped, you will receive an email with your tracking number.

Website：https://www.17track.net/

If you have not received a shipping confirmation after 7 business days, please contact us a

Lost or Damaged Orders

If your package was lost in transit or arrived damaged, please contact us with your order number:

After review, we will offer a suitable solution, e.g., replacement delivery or refund.