Shipping Policy
Shipping Policy
Thank you for your order from Star Shop Center.
Below you will find all important information about our shipping.
Free Shipping
We offer free standard shipping for all orders within Europe – no minimum order value.
Order Processing
- Order confirmation: After completing your order, you will receive a confirmation by email
- Processing time: 1–3 business days (Monday to Friday)
- After shipping, you will receive a shipping confirmation including a tracking number
Shipping & Delivery
- Shipping time: 6–11 business days
- Total delivery time: 7–14 business days (incl. processing time)
Order cut-off time:
Orders received before 5:00 PM (CET) are usually processed on the same business day.
Orders received after this time will be processed on the next business day.
Delivery Areas
We currently deliver to the following countries:
Germany
- Shipping: Standard
- Cost: Free
- Delivery time: 7–14 business days
Austria
- Shipping: Standard
- Cost: Free
- Delivery time: 7–14 business days
Europe
- Shipping: Standard
- Cost: Free
- Delivery time: 7–14 business days
Important Notes
- Public Holidays: Delays may occur on public holidays
- Address details: Please check your delivery address carefully
- Incorrect information can lead to delays
Tracking
Once your order has been shipped, you will receive an email with your tracking number.
Website：https://www.17track.net/
If you have not received a shipping confirmation after 7 business days, please contact us a
Lost or Damaged Orders
If your package was lost in transit or arrived damaged, please contact us with your order number:
After review, we will offer a suitable solution, e.g., replacement delivery or refund.