Return Policy

Return Period

You have the right to return your order within 30 days of receiving the goods.

Regardless, the statutory right of withdrawal applies.

Return Requirements

  • The item must be in an unused and new condition
  • The item must be returned in its original packaging
  • All accessories and documentation must be included

Return Process

To initiate a return, please contact us.

We will then provide you with all necessary return information.

Please include your order number with the return.

Return Costs

The customer bears the costs for the return, unless the item is defective or was delivered incorrectly.

Return Address

Returns are made exclusively to the address provided by our customer service.

Refund

After receipt and inspection of the returned goods, the refund will be processed within 10 business days via the originally used payment method.

Important Notes

  • We recommend sending returns with tracking
  • Please keep the proof of shipment

Right of Withdrawal

Consumers have the statutory right of withdrawal.

Further information can be found in our cancellation policy.

Contact

For questions about returns or refunds.